Vietnam’s E-commerce Stars

Vietnam’s e-commerce market is expected to reach $52 billion by 2025, driven by the increasing number of internet users and the growing popularity of online shopping. Successful e-commerce platforms in Vietnam include Lazada, Shopee, and Sendo, which have also invested in building strong logistics and delivery networks, offering diverse payment options, and focusing on customer service. One successful e-commerce business platform in Vietnam is Tiki.vn. Tiki was founded in 2010 and has since become one of the leading e-commerce companies in Vietnam. The platform offers a wide range of products, including books, electronics, fashion, and home goods.

Tiki’s success can be attributed to several factors, including:

• Strong logistics and delivery network: Tiki has invested heavily in building a robust logistics and delivery network, which includes a nationwide fulfillment center and a fleet of delivery trucks and motorcycles. This has helped the company to deliver products quickly and reliably, even to remote areas.
• Diverse payment options: Tiki offers a variety of payment options, including cash on delivery, credit cards, and bank transfers. This has helped to increase customer trust and convenience.
• Focus on customer service: Tiki has a dedicated customer service team that is available 24/7 to assist customers with their orders and answer any questions they may have. The company has also implemented a customer feedback system to continuously improve its services.
• Strategic partnerships: Tiki has formed partnerships with several leading brands and retailers in Vietnam, which has helped to expand its product offerings and reach a wider audience.